Pets

We know that pets are important to people, so if you want to keep a pet in your home please read the information below then answer the questions in the form further down this page.

We have simplified the process for applying for a pet in your home (in many instances you won’t need to ask for our permission). We want customers to be treated in a fair and equal way. The information on this page is designed to guide you on the best ways to have a pet in your home.

When considering requests for permission to keep pets, our priority is ensuring that any animals in our homes are well cared for, and do not cause a nuisance to neighbours or damage to your home or the surrounding neighbourhood.

Customers requesting permission to keep a pet may qualify for automatic approval, if certain conditions are met. Just answer a few short questions to find out whether you qualify for automatic approval.

What happens if I don’t qualify for automatic approval?

Don’t worry, just submit your request and one of our Neighbourhood Team will review this and get in touch with you to discuss this as soon as they can.

I’m a new customer, what does this mean to me?

When you’re offered your home with us, the Neighbourhood Allocations Officer will use the criteria in the form below to determine whether we can automatically allow you to have a pet in your home.

If for any reason automatic approval is not granted, then the Neighbourhood Allocations Officer will work with one of our Neighbourhood Officers to see whether permission can be granted. They will keep you informed throughout this process.

In line with our Allocations Policy, the Neighbourhood Allocations Officer can withdraw an offer of housing if it is identified that the applicant(s) have needs or circumstances that would make the property unsuitable.

We will ensure that any new customers receive a copy of the Pet Guidance booklet when signing for their home.

Are there any pets I am not allowed to keep?

We will not agree to a customer keeping the following:

• an animal listed as dangerous under the Dangerous Wild Animals Act 1976; this includes certain snakes. Check the schedule of the Act for further details.
• a dog listed in the Dangerous Dogs Act 1991. Check the schedule of the Act for further details

Pets are kept in line with our Tenancy Agreement and any mismanagement of pets will be considered a breach of this agreement and dealt with in the usual manner.